Terms & Conditions

Terms & Conditions

Your purchase guarantees you have read & understood these terms & conditions and agree to comply with all said terms & conditions of Whale Watch Western Australia.

 

CANCELLATIONS

There is no refund for cancellations or no shows. Whale Watch Western Australia (WWWA) reserve the right to cancel any tour at any time and a full refund will be issued should a tour be cancelled by Whale Watch Western Australia.

CUSTOMER RESPONSIBILITY

Please note it is the customers responsibility to contact Whale Watch Western Australia on the morning of the tour to confirm if the tour is going ahead. The customer must supply a valid email or contact number so WWWA can contact them if they have to cancel for weather or any other reason, should WWWA be unable to contact customers, tickets will be converted to vouchers and there will be no cash refund.

You guarantee that you have provided a valid email address & Australian phone contact. You agree to advise WWWA of any health or dietary issues 48 hours (min) prior to the commencement of tour

Guests are to arrive and be ready for boarding 20 mins (minimum) prior to tour, any late arrivals, no shows or no contact will result in ticket/s being voided - no exceptions.

LIABILITY AGREEMENT

WWWA's number 1 priority is your safety and comfort and as such take measures to ensure same however there is risk in all water based tours and by purchasing your ticket you agree and accept that any/all liability is solely yours and you indemnify WWWA, it's officers, employees & crew from any/all litigation whether by you or anyone acting on your behalf for whatever reason deemed to be accidental or negligent. You also agree that these terms & conditions are governed by Australian Law.

VESSELS

Steep Point is the main vessel WWWA utilises to conduct it's tours however WWWA can use any vessel at any time for any reason to conduct the tours. WWWA can refuse entry to anyone deemed unfit by the Captain for whatever reason to protect the safety of the vessel and other customers.

STUDENT & CHILD RATES

Student age is 13 to 16 years inclusive. Child age is 4 to12 years inclusive. Open ocean whale watching experiences are not recommended for very young children. Children and teenagers under the age of 16 must be accompanied by a parent or guardian. Children are not permitted in the Captains Lounge without prior approval.

CONCESSION/PENSIONERS/SENIORS

Seniors must present an Government issued Senior Card at check-in to receive the Pensioner/Senior ticket rate. Concession rates apply for Disabled & Carers,Military,Police,Fire & Emergency Personnel, please contact us direct.

SUGGESTED PREPARATION FOR TOUR

It is suggested you bring warm clothing, wet weather gear for yourself and any camera gear, in warmer months sunscreen and a hat, if prone to motion sickness please take adequate medication as precaution. WWWA cannot provide sea sick tablets for insurance liability issues so please come prepared.Please be sure to arrive a minimum of 20 minutes prior to departure. Boarding commences 15 mins prior and gate is shut 5 mins prior to departure.

WHEELCHAIRS

Passengers in wheelchairs must notify Whale Watch Western Australia at least 24 hours before tour departure so our crew can prepare the vessel and assist with boarding procedures.

HEALTH PROBLEMS

If you have mobility or health problems you must inform us when booking. Passengers must follow the directions of our staff & crew before, during and after the tour. If you are accompanied by children you are responsible for their safety at all times.

*PLEASE be sure to contact your Chemist prior to travel if you have any issue with motion sickness.

100% WHALE SIGHTING GUARANTEE (HUMPBACK WHALES)

A full return ticket/voucher will be offered if your whale watch tour fails to sight the Whale of the tour.

There are no cash refunds.

BLUE WHALES PERTH CANYON EXPEDITION

Should your experience fail to sight the Whale of the tour you will be offered a return voucher on the next available or alternative experience, valid for 1 year from purchase.

There are no cash refunds.

BREMER CANYON ORCA EXPERIENCE

Should your experience fail to sight the Whale of the tourĀ  you will be offered a return voucher on the next available or alternative experience, valid for 1 year from purchase.

There are no cash refunds.

REFUNDS

A full refund or reschedule will be offered if Whale Watch Western Australia cancels a tour. A return ticket will be offered if your whale watch tour fails to sight the whale of your tour. No other refunds provided. Refunds provided by Whale Watch Western Australia are for tickets purchased through Whale Watch Western Australia only. All other refunds must be provided by the original seller of the ticket.

PHOTOGRAPHY

Whale Watch Western Australia reserves the right to take photographs and video footage during the tour that may include passengers and to use these photographs and video images for the purpose of advertising and promoting our tours in all media in perpetuity and without payment to the passenger/s. Your ticket confirms you allow that Whale Watch Western Australia has the right to reproduce, copy or use all photography and video taken onboard it's vessel/s regardless of person/s taking the photo/video. You agree that all photo's taken by yourself cannot be used in promotional or advertising without WWWA's written consent.

DATA COLLECTION STRICTLY PROHIBITED

All data collection onboard all WWWA vessel's is strictly prohibited without the written approval by WWWA. GPS location devices and any data collected is under strict copyright of WWWA and cannot be copied, sold or reproduced in anyway without written permission from WWWA. Customer GPS and other/all data collection is strictly prohibited.

GIFT VOUCHERS

Whale Watch Western Australia Gift Vouchers can only be redeemed for the tour/s originally purchased. Gift Vouchers can only be redeemed at the vessel/s. When presenting a child or senior Gift Voucher at check-in you must provide proof of age. An Australian or New Zealand Government Pensioners/Seniors Card with some form of photographic identification is required for seniors. No replacements will be issued for lost Gift Vouchers. Gift Vouchers cannot be transferred, exchanged or refunded and are not valid with any other offer. Bookings are essential.

TICKETING TRANSACTIONS

All our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax). All credit card transactions are processed in Australian Dollars (AUD).

PRIVACY POLICY FOR ONLINE BOOKINGS

Whale Watch Western Australia is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your booking.

SECURITY POLICY FOR ONLINE BOOKINGS

When purchasing a ticket from Whale Watch Western Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

INTERNET MERCHANT POLICIES & PROCEDURES

Whale Watch Western Australia utilizes Eway Merchant facilities and payment gateway to see a full description of our privacy and merchant procedures please click here

GROUP BOOKINGS

A deposit of 50% of the value of the group booking must be made at the time of booking. The remaining 50% must be paid 14 days prior to the tour departure date or the booking will be cancelled and no refund provided. Group tours that cancel will be offered an alternative date or voucher/s. A full refund will be provided if Whale Watch Western Australia cancel a tour for any reason.

WHALE WATCH WESTERN AUSTRALIA ANNUAL POD PASS TM

WWWA Annual Pod Pass allows for 4 tours only/ticket (Orca - Killer Whale,Blue Whale,Humpback Whale,Southern Right Whale). Photo ID is required at time of tour. Annual Pod Pass's cannot be transferred, exchanged or refunded and are not valid with any other offer. Bookings are essential.

WHALE WATCH WESTERN AUSTRALIA POD PASS TM

Any guests that have travelled 3 times with WWWA across all tours or individually are offered a free of charge one Captains Lounge Experience (1 per person). Captains Lounge Experience applies to our Humpback & Southern Right northern &/or southern migration on board our main vessel Steep Point.

Booking a tour confirms you accept our terms and conditions.

PRIVACY

Whale Watch Western Australia is dedicated and very serious in the protection of your privacy.
We will not sell, share or give your information to any other entity outside of identifying your booking details.

Please click on the link for further details.

Privacy Policy